Brad Jacobs is an experienced leader in the industry with a background in enabling services and support teams to optimize professional services delivery. He is currently the Vice President of Worldwide Professional Services at MongoDB.
Brad Jacobs is an experienced leader in the industry with a background in enabling services and support teams to optimize professional services delivery. He is currently the Vice President of Worldwide Professional Services at MongoDB, a leading modern, general-purpose database platform, designed to unleash the power of software and data for developers and the applications they build.
In this episode, Brad speaks about:
- The evolution of Services delivery
- How customer behaviors/demands shape the world of Professional Services?
- Has the shift in the importance of Customer success affected Services organizations?
- SaaS metrics that matter: Traditional vs. Modern
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