Rav Dhaliwal is an investor and former software executive, with particular experience building, leading & scaling start-ups and business units that drive net revenue retention (Customer Success, Consulting, Professional Services, Support & Education). His 20 years of experience includes working in companies such as Zendesk, IBM, Accenture, Salesforce and Slack.
Rav Dhaliwal is an investor and former software executive, with particular experience building, leading & scaling start-ups and business units that drive net revenue retention such as Customer Success, Professional Services & Support). In this episode, Rav speaks about the role of customer success in driving revenue retention and how it works with sales, support and other functions in SaaS organizations, to deliver high-velocity services at scale.
As mentioned in the episode you can download the Customer Onboarding Benchmark report here: https://www.precursive.com/customer-onboarding-report-2021
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