Precursive Perspective | For Professional Services

Services-Led Growth: Role of PS in Modern GTM

Episode Summary

We're in conversation with Onnela Pukk, Head of PS at Gorgias - The conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 e-commerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Episode Notes

In her role as Head of Professional Services at Gorgias, Onnela Pukk brings with her over 10 years of experience in Toronto's B2B SaaS tech industry, specializing in Customer Success and Professional Services. In this episode, host Jonathan Corrie, speaks to Onnela about the rise of services-led growth in today's modern GTM landscape.

Some key highlights in this episode include: 

• From Post-Sale → Growth-Sale: PS as a revenue driver, not a cost center.
• Outcome-Driven: 50% automation in 50 days — measurable, contractual value.
• Focus Wins: Clear on what you don’t do + leverage partners for the rest.
• Stories + Data: Proof points that build confidence across sales & product.
• Culture of Sharing: A “spirit of generosity” to scale best practices fast.
   

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