Conga transforms unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements. Peter Rubino is their VP, Head of Services, Global CS.
With a background ranging from Automotives sales to supply chain including working at IBM and SAP to now Head of Services, Global CS at Conga, Peter's experience shows is growth and range of expertise. He delves into Professional Services (PS) Operations 101 for scaling SaaS companies, whether high-velocity or Enterprise.
In this episode, he speaks about:
- Designing and building professional services offerings
- Learnings from a multi-product line company with different service delivery models
- Role of PS operations in scaling SaaS companies
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