Poppulo is the global leader in employee communications technology. Their pioneering software and expert advisory services are transforming internal communications, creating more connected, aligned and successful organizations all over the world. Peter Lyons is their VP of Global Customer Success.
Peter Lyons, VP of Global Customer Success at Poppulo joined the company in 2019. Since then he has made waves working with the Professional Services and Customer Success teams to deliver success-led outcomes, scale services and grow ARR. In this episode, he shares the meaning of his mantra 'moving the needle', the world of CS Operations and adopting change management and the impact of managed services on retention.
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