Instabase is a platform for businesses to build customizable apps for automating different parts of their business, it comes equipped with the tools for reading documents, data extraction and classification, natural language processing, and optical character recognition. Ozge Ozcan is their Chief Customer Officer.
Ozge Ozcan is responsible for all customer success functions including Technical Account Management, Product Reliability & Support, Education, Documentation, and Professional Services. She speaks to us about the convergence of Professional Services & Customer Success organizations to optimize customer experience, including the modern metrics that should matter to retain customers.
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