Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Matt Myszkowksi is their VP of Customer Experience.
With great depth of experience working in companies such as Autodesk and SAP, and armed with the knowledge of the Customer Success world, Matt discusses the skills and cross-discipline training required by CSMs to show value as quickly as possible to the customer their journey. Spoiler alert - also includes an insightful football analogy!
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