Are your teams carrying our due diligence before going into meetings with customers? Kristi delves into transformation management and identifying the 'voice of the customer' to ensure customer satisfaction.
Kristi Faltorusso discusses Transformation Management for CS in the fleet & transportation industry. Are your teams carrying our due diligence before going into meetings with customers? Hear about the impact of identifying the 'voice of the customer' for revenue retention with better processes and engagement that help teams align with customers better to see success faster.
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