Himanshu Kapoor is the Customer Success Leader at Google, driving digital transformation for Fortune 100 customers with Google Cloud and has played a critical role in creating and shaping its CS function with contributions to industry forums with his expertise in Cloud Computing and Customer Success Strategy.
Himanshu Kapoor, Customer Success Leader at Google plays a vital role in shaping their Customer Success organization through mentoring, hiring, building service offerings and driving digital transformation. He has a wealth of knowledge in this field having worked in sales, customer experience and professional services at companies such as Cisco, IBM and InfoSys. In this episode, he calls out Customer Success trends he sees coming up in 2022 and its future in the high-velocity services delivery era. A must-listen for all looking to get into the CS space!
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