ADP is a human capital management technology provider, for employers of all business sizes across multiple segments. Having been with ADP for the past 13 years, Erin Siemens has recently helped set up and create a Customer Success organization.
In her initial 7 years, Erin started working with SMBs and moved up to the up-market business segment, covering everything from onboarding, client support through to account management. In the last 2 years, she has helped create and set up a Customer Success organization. They discuss how the growth and change in the CS world, connecting with their own people with culture and ensuring customers are getting ROI, becoming more outcomes-led by amplifying their impact.
ADP is a human capital management technology provider, for employers of all business sizes across multiple segments.
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