Donna is a recognized Customer Success thought leader, influencer, and strategist. She specializes in helping high-growth companies create customers for life. She is also the award-winning author of the onboarding 'bible' - Onboarding Matters.
Donna is an expert, author, and speaker who gets to the heart of the matter. She is passionate about helping customers reach their goals, because when customers win, you win. She joins host, Precursive CEO Jonathan Corrie, in this episode discussing insights from decades of experience in the customer success/customer onboarding industry, which are also encased in her book. She shares her advocacy for customer enablement, the 6 steps of orchestrated onboarding, the first steps to onboarding, and also the trends that have been seen.
Check out Donna's book: https://www.donnaweber.com/book
Get a copy of our Customer Onboarding Benchmark Report 2021 : https://www.precursive.com/customer-onboarding-report-2021
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