David is the CEO of TheCustomer.Co, advising senior SaaS executives on building customer-focused companies. He is currently supporting a number of B2B SaaS companies and investors in building CS as a company-wide capability. He is also the author of 'Dynamic Organisations'.
Dave Jackson is CEO at TheCustomer.Co and well-renowned author of 'Dynamic Organisations'. He is a recognized expert in the area of customer-focused organizations. He introduced software-as-a-service before it technically existed! A wealth of knowledge, he speaks to us about the good and bad aspects of Customer Success he has seen over the years and what the relationship between CS and Professional Services should be.
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