Today, we're in conversation with the Global Head of Professional Services at Instabase, Piyush Agrawal. Instabase helps organizations embed intelligence into any system or business process to drive transformational outcomes
Piyush Agrawal is the Global Head of Professional Services at Instabase with 15+ years of experience managing multi-million dollar projects including demand management, risk & issue management and understanding client requirements with managing project reporting for critical time and scope-driven projects. Piyush is also a member of the Services Delivery Alliance (SDA), a community of peers in the Professional Services industry. Find out more here.
In this episode, Piyush and Jonathan discuss the importance of team alignment, customer enablement and scalable strategy for Professional Services.
Some key highlights include:
- The need for Services Intelligence in a Professional Services Organisation
- Efficient Customer Success: Methodology & PS Org Design
- The Role of an Architect in Software & Services
- Delivering Value with a Customer First Mindset
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