Precursive Perspective | For Professional Services

Beyond Implementation: Why Services are Key to SaaS Profitability with Molly Gapp

Episode Summary

We're in conversation with Molly Gapp, VP of Professional Services - the leading provider of cloud-enabled dental software solutions

Episode Notes

Molly Gapp brings extensive experience in professional services and customer success within the software industry. As the VP of Professional Services, Molly directs onboarding, delivery, conversion, implementation and training for Planet DDS' DentalOS solutions. 

Some key highlights in this episode include: 

• PS is a Growth Lever, Not Just a Cost Center 
• Standardization = Faster Time to Value 
• Balanced Monetization Strategy
• The Shift to Subscription-Based Services
• Sales & Services Alignment is Critical
• Pricing & Packaging Must Be Clear & Flexible
   

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